All companies are assigned a dedicated project manager when they start to use CashAnalytics.
The project manager will work directly with the company to clarify their exact requirements and agree a plan for the set-up and roll-out of CashAnalytics.
The roll-out project is designed to have minimal impact on the day-to-day operations of the organisation.
Every company using CashAnalytics gets a dedicated company portal to which all of their users are given access.
The project manager will assist with the set-up of the initial reporting structures while training head office and administrator users in parallel.
The initial reporting structures and workflows are then reviewed by the head office team ahead of roll-out to business unit and international users.
CashAnalytics is designed to be easy to use and fast to roll-out to business unit and other users within a company.
Approximately 20 minutes web based training is required per user or one hour for a group of users.
At the end of the training all the existing reporting processes will then flow through CashAnalytics.
A high level of on-going support is a key component of the overall CashAnalytics service.
User can self service most of their own requirements such as passwords resets and unlocking accounts.
Phone and email support is provided to all users to provide day-to-day help and assistance when required.
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