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Customer Success Manager

Overview

CashAnalytics has an exciting new role for a dedicated Customer Success Manager who will be responsible for managing client relationships post-sale. The Customer Success Manager will be the primary point of contact for our customers and will work with all users to ensure they get maximum value from the CashAnalytics platform on a day-to-day basis.

Primary Responsibilities

Manage onboarding of new clients

Develop a clear understanding of client businesses and goals

Proactively engage work with existing clients to help them achieve their goals                    

Provide ongoing training and support to all clients and users                    

Mange the roll-out and adoption of new features and functionality                    

Research and implement customer success best practice to ensure activities can scale with the business                    

Capture and channel client feedback to product and technical teams                    

Monitor client activity and engagement

Work with product and technology teams on new product development

Knowledge and Experience

A track record of driving client success (3-5 years)

Ability to understand and interpret client requirements  

Ability to manage a corporate client relationship 

Clear written and verbal communicator   

Well-organised with the ability to multitask across numerous projects

Strong presentation skills

Desire to stay on top of industry trends and new technologies with the goal of always moving towards best practice

What's on Offer

 A great opportunity to join a fast growing and innovative technology company

Suitable for someone in or seeking to move into the software/ technology space

Competitive pay and benefits                    

Work in a fun and supportive environment

Keen focus on continuous development

Opportunity to take ownership of work and make a direct impact 

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Contact us to find out more

jobs@cashanalytics.com

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