Careers

Senior Customer Success Manager

CashAnalytics has an exciting new role for a Senior Customer Success Manager who will be responsible for managing client relationships post-sale, see it’s long term value and ensure we are positioned as strategic partners. The successful candidate will also be responsible for overall customer satisfaction and retention.

The Senior Customer Success Manager will be the primary point of contact for our customers and will work with all users to ensure they get maximum value from the CashAnalytics platform on a day-to-day basis. Our customers are mid to large cap global companies across a broad range of industries with thousands of users.

If you want to be a part of a fast growth, success story, send your CV and cover letter to careers@cashanalytics.com

Job Description

  • Manage onboarding of new clients
  • Develop a clear understanding of client businesses and goals
  • Proactively engage work with existing clients to help them achieve their goals
  • Provide ongoing training and support to all clients and users
  • Mange the roll-out and adoption of new features and functionality
  • Research and implement customer success best practice to ensure activities can scale with the business
  • Capture and channel client feedback to product and technical teams
  • Monitor client activity and engagement
  • Work with product and technology teams on new product development

Key Requirements

  • A track record of managing client success in a similar role (minimum 5 years)
  • Ability to understand and interpret client requirements
  • Ability to manage a corporate client relationship
  • Strong interest in technology and software
  • Clear written and verbal communication
  • Well-organised with the ability to multitask across numerous projects
  • Strong presentation skills
  • Desire to stay on top of industry trends and new technologies with the goal of always moving towards best practice

Senior Customer Success Manager

  • Location:Dublin
  • Team:Clients
  • Job type:Permanent full-time

To apply for this position send your CV and cover letter to careers@cashanalytics.com